BOOKING CONDITIONS FOR Alpes Travel Ltd
In these Conditions “we”, “us” and “our” and the “Company” means Alpes Travel Ltd
1.1 In these Conditions: –
“we”, “us” and “our” and the “Company” means Alpes Travel Ltd
“you”, “your” and the “Client” shall mean the person(s) making the booking;
“Contract” means the contract between you and us in relation to the letting of the Property, any
additional services and any Partner services that we book for you.
“Conditions” means our standard booking terms and conditions as set out in this document.
“Partner” means any company whose services we book on y our behalf, including but not limited
to, ski schools, transfer companies, ski guides, ski hire etc.
2. The Properties and Availability
2.1 Our properties are offered for holiday rental accommodation, subject to you receiving written
confirmation from us in accordance with Condition 3.3 below.
2.2 The Property will be let on a flexible basis, but the company retains the right to enforce
weekly Saturday to Saturday, or Sunday to Sunday, bookings during the high season.
2.3 The Property can be occupied from 4pm on the day of arrival until 10am on the day of
2.4 Bookings are for holiday lettings only and will not give rise to a tenancy.
3. Reservations and Payment
3.1 Reservations may be made by email or telephone.
3.2 In order to confirm a reservation, Clients must pay 30% of the total booking price to Alpes
Travel Ltd (Deposit). Payments can be made by credit/debit card via our website or by
3.3 A binding Contract exists between us and you, from the point at which we receive your
deposit. In paying your deposit, you are agreeing to the terms and conditions of our Contract.
3.4 The balance of the booking price, including any additional extras or modifications, are due
and pay able no later than 4 weeks prior to the start of the rental period. If full payment is not
received by the due date, we reserve the right to notify the Client in writing or by email that the
reservation is cancelled.
3.5 The Client will remain liable to pay the balance of the total booking price if we are unable to
re-let the Property for the rental period.
3.6 Any reservations that are made within 4 weeks of the start of the rental period require full
payment at the time of booking.
3.7 All prices are shown in EUROS, and will be specified at the time of booking.
4. Damage Deposit
4.1 We will ask you to provide card details on check-in as a damage deposit in order to preauthorise
4.2 Deductions will be made from your credit card to cover any damage or loss to the Property
and /or its contents and fixtures and fittings . Damages in the property should be reported to the Alpes Travel ASAP.
4.3 It is the client’s responsibility to ensure that the accommodation is left in an acceptable
condition with rubbish removed.
5. Changes to Bookings
5.1 If you wish to make changes to your booking, please notify us in writing as soon as possible.
We will endeavour to assist where possible but cannot guarantee to meet such
6. Cancellations by you
6.1 Please notify us as soon as possible if you wish to cancel your booking. The following
cancellation charges will apply: –
Prior to payment of balance – we will refund 100% of the deposit you have paid minus a 5%
After payment of balance – we will refund 80% of the total amount you have paid, only if we can
successfully re-sell the Property. This is subject to a deduction of costs incurred by us.
7. Cancellations by us
7.1 Due to circumstances beyond our control it may be necessary to cancel or alter your holiday.
In such circumstances we will endeavour to offer a suitable alternative property. If this is not
possible, a full refund of all monies paid will be made.
8. Force Majeure
8.1 We shall not be liable to you f or any loss, damage or injury, which is the result of adverse
weather conditions, flood, riot, war, strikes or other matters beyond our control.
8.2 We shall not be liable to you f or any loss, damage or inconvenience caused to or suffered by
you if the Property is destroyed or substantially damaged prior to the start of the rental period. In
this situation we will endeavour (where possible) to refund to you all monies paid by you in
relation to the rental period.
9. Insurance and Liability
9.1 The use of the Property, equipment and amenities is entirely at your risk and we accept no
responsibility for any injury, loss or damage to you, your belongings or your vehicles.
9.2 You are strongly advised to arrange a comprehensive insurance policy to provide cover for
cancellations and loss/damage to belongings/luggage. You are reminded to bring your
healthcare card EHIC (previously form E111) with you.
9.3 We shall have no liability for death or personal injury unless this results from our negligence.
9.4 Subject to Condition 9.3 above, our liability to you shall not exceed the amount paid by you to
us for the rental period.
10. Letting Conditions
10.1 The following terms will apply at all times during your stay at the Property:-
(a) The number of people occupying the Property must not exceed the number stated on the
clients invoice unless we have provided prior written consent;
(b) The Property must be left in a clean and tidy condition and we reserve the right to make a
deduction from the Damage Deposit to cover additional cleaning costs if the Property is not left in
an acceptable condition;
(c) You must not act in such a way which will or may cause a nuisance or annoyance to residents
of neighbouring properties;
(d) Smoking is prohibited inside the Property;
(e) No pets are permitted unless otherwise stated.
11. Partnership services
11.1 In agreeing to the use of any of our recommended partners for additional services such as,
but not limited to, ski guides, ski school, ski hire, you automatically agree to the terms and
conditions of that particular company.
11.2 Alpes Travel Ltd personally recommend all our chosen partners, however, we cannot be
held liable for the services of our partners.
12. Special requests
12.1 We endeavour to cater for your special requirements where possible, although failure to do
so will not result in the breach of contract on our part. Please be sure to notify of any special
requirements at the earliest time possible.
13. Accuracy of Information
13.1 Alpes Travel Ltd endeavours to ensure that all information supplied on our website or given
by word of mouth is correct and accurate.
13.2 Photographs supplied on our website are given for general information, and not for specific
detail. If anything aspect of the information provided is of particular importance to the client we
advise that they specify this at the time of booking.
14. Questions and Complaints
14.1 We hope that you will have an enjoyable stay, however if you have any questions or
complaints during your stay, please contact us as soon as possible. We regret that we may be
unable to consider complaints once the Property has been vacated.
15.1 The Contract and these Conditions are governed by English law and are subject to the
exclusive jurisdiction of the English courts.
16. Taxe de Sejour
Taxe de sejour will be charged at 2,3 euros per adult per night. This is charged by the local
Mairie and is a compulsory tax payable by all tourists in France
Alpes Travel Limited understands and respects the importance of your privacy and we are committed to safeguarding your personal information.
What information will we collect?
We may collect all or some of the following information relating to you or other members of your party:
· names and contact/address details including telephone number and email address;
· credit/ debit card or other payment details (including card number, cardholder name, expiry date);
· special requirements such as those relating to any disability or medical condition which may affect the chosen arrangements;
· dietary restrictions (which may disclose your religious beliefs);
You are responsible for ensuring that other members of your party are aware of the content of this Policy and consent to your acting on their behalf in all your dealings with us.
Some of the information we collect (such as about health or religion) may be considered “sensitive personal data” under the Data Protection Act 1998. We collect it to cater to your needs or act in your interest, and we are only prepared to accept sensitive personal data from you on the condition that we have your positive consent. We will seek this consent when necessary.
How will we collect this information?
We will only collect personal information from you by specifically asking for it:
· When you purchase a product or service from or through us
· When you subscribe to our newsletter
· When you register an account with us
· When you speak to any of our team
· When you complete a survey or enter a competition
What will we do with it?
We will use your name, address and credit card details to complete your booking with us.
We will also use your details to manage your arrangements, send you notifications and communicate with you generally.
For the purpose of completing your booking, we may have to disclose some of your information to the providers of the services making up your arrangements (who could be located outside the UK/EEA). We may also have to disclose some information to third parties in relation to customer services, credit card processing, or other services.
We may need to disclose your information where required by law, where such a request is made by a legal authority.
We may also disclose information to organisations who act as “data processors” on our behalf, or to other organisations that perform business functions on our behalf, some of whom are outside the UK/EEA. These functions include administration, providing services (and contacting you where necessary), customer care, business management and operation, re-organisation/structuring/sale of our business (or our group companies), risk assessment, security and crime prevention/detection, research and analysis, marketing, monitoring, measuring and assessing customer purchasing preferences and trends, dispute resolution, credit checking and debt collection.
We may from time to time contact you with information about special offers, brochures, new products, forthcoming events or competitions. If you do not wish to receive such information, you may ask us in writing not to receive it.
We may pass your details to other parties who offer goods or services which we feel may be of interest to you. However we will not do this without your express prior consent.
(5) We may need to disclose our customer list including any personal information relating to you to a third party who acquires or attempts to acquire all or substantially all of the asset/ stock in our company or our website.
We would also like to store and use your personal details for future marketing purposes (for example, emailing you our newsletter). All details you give us in connection with your booking will be kept but we will use only names and contact details for marketing purposes unless you have indicated that you do not wish us to do so.
We have taken all reasonable steps to have appropriate security measures in place to protect your information. Outside the European Economic Area, controls on data protection may not be as wide as the legal requirements in this country. The transmission of information via the internet is never completely secure. We exclude our liability for personal data lost in transmission to the website.
What can I do?
If you do not agree to our use of the information as set out above, you should inform us as soon as possible by writing to us at Alpes Travel, firstname.lastname@example.org
In accordance with the Data Protection Act 1998, you may ask us in writing for a copy of the information we hold about you (for which we may charge an administration fee) and to correct any inaccuracies in your information. We aim to respond to you within 21 days from the date of request.