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Summer mountain range

The legal stuff

Terms & Conditions


In these Conditions “we”, “us” and “our” and the “Company” means Alpes Travel Ltd

1. Definitions

1.1 In these Conditions: –

“we”, “us” and “our” and the “Company” means Alpes Travel Ltd

“you”, “your” and the “Client” shall mean the person(s) making the booking;

“Contract” means the contract between you and us in relation to the letting of the Property, any

additional services and any Partner services that we book for you.

“Conditions” means our standard booking terms and conditions as set out in this document.

“Partner” means any company whose services we book on y our behalf, including but not limite to, ski schools, transfer companies, ski guides, ski hire etc.

2. The Properties and Availability

2.1 Our properties are offered for holiday rental accommodation, subject to you receiving written confirmation from us in accordance with Condition 3.3 below.

2.2 The Property will be let on a flexible basis, but the company retains the right to enforce weekly Saturday to Saturday, or Sunday to Sunday, bookings during the high season.

2.3 The Property can be occupied from 4pm on the day of arrival until 10am on the day of departure.

2.4 Bookings are for holiday lettings only and will not give rise to a tenancy.

3. Reservations and Payment

3.1 Reservations may be made by email or telephone.

3.2 In order to confirm a reservation, Clients must pay 30% of the total booking price to Alpes Travel Ltd (Deposit). Payments can be made by credit/debit card via our website or by telephone.

3.3 A binding Contract exists between us and you, from the point at which we receive your deposit. In paying your deposit, you are agreeing to the terms and conditions of our Contract.

3.4 The balance of the booking price, including any additional extras or modifications, are due and pay able no later than 4 weeks prior to the start of the rental period. If full payment is not

received by the due date, we reserve the right to notify the Client in writing or by email that the reservation is cancelled.

3.5 The Client will remain liable to pay the balance of the total booking price if we are unable to re-let the Property for the rental period.

3.6 Any reservations that are made within 4 weeks of the start of the rental period require full payment at the time of booking.

3.7 All prices are shown in EUROS, and will be specified at the time of booking.

4. Damage Deposit

4.1 We will ask you to provide card details on check-in as a damage deposit in order to preauthorise a 250 euro deposit.

4.2 Deductions will be made from your credit card to cover any damage or loss to the Property and /or its contents and fixtures and fittings only with prior warning/discussion with you.

4.3 It is the client’s responsibility to ensure that the accommodation is left in an acceptable condition with rubbish removed.

5. Changes to Bookings

5.1 If you wish to make changes to your booking, please notify us in writing as soon as possible. We will endeavour to assist where possible but cannot guarantee to meet such requests/changes.

6. Cancellations by you

6.1 Please notify us as soon as possible if you wish to cancel your booking. The following cancellation charges will apply: – 10 weeks prior to arrival, we will refund 100% of the deposit you have paid minus a 5% cancellation fee.

Within 10 weeks of arrival – we will refund 80% of the total amount you have paid, only if we can successfully re-sell the Property. This is subject to a deduction of costs incurred by us.

7. Cancellations by us

7.1 Due to circumstances beyond our control it may be necessary to cancel or alter your holiday. In such circumstances we will endeavour to offer a suitable alternative property. If this is not

possible, a full refund of all monies paid will be made.

8. Force Majeure

8.1 We shall not be liable to you f or any loss, damage or injury, which is the result of adverse weather conditions, flood, riot, war, strikes or other matters beyond our control.

8.2 We shall not be liable to you f or any loss, damage or inconvenience caused to or suffered by you if the Property is destroyed or substantially damaged prior to the start of the rental period. In

this situation we will endeavour (where possible) to refund to you all monies paid by you in relation to the rental period.

9. Insurance and Liability

9.1 The use of the Property, equipment and amenities is entirely at your risk and we accept no responsibility for any injury, loss or damage to you, your belongings or your vehicles.

9.2 You are strongly advised to arrange a comprehensive insurance policy to provide cover for cancellations and loss/damage to belongings/luggage. You are reminded to bring your

healthcare card EHIC (previously form E111) with you.

9.3 We shall have no liability for death or personal injury unless this results from our negligence.

9.4 Subject to Condition 9.3 above, our liability to you shall not exceed the amount paid by you to us for the rental period.

10. Letting Conditions

10.1 The following terms will apply at all times during your stay at the Property:-

(a) The number of people occupying the Property must not exceed the number stated on the clients invoice unless we have provided prior written consent;

(b) The Property must be left in a clean and tidy condition and we reserve the right to make a deduction from the Damage Deposit to cover additional cleaning costs if the Property is not left in

an acceptable condition;

(c) You must not act in such a way which will or may cause a nuisance or annoyance to residents of neighbouring properties;

(d) Smoking is prohibited inside the Property;

(e) No pets are permitted unless otherwise stated.

11. Partnership services

11.1 In agreeing to the use of any of our recommended partners for additional services such as, but not limited to, ski guides, ski school, ski hire, you automatically agree to the terms and

conditions of that particular company.

11.2 Alpes Travel Ltd personally recommend all our chosen partners, however, we cannot be held liable for the services of our partners.

12. Special requests

12.1 We endeavour to cater for your special requirements where possible, although failure to do so will not result in the breach of contract on our part. Please be sure to notify of any special

requirements at the earliest time possible.

13. Accuracy of Information

13.1 Alpes Travel Ltd endeavours to ensure that all information supplied on our website or given by word of mouth is correct and accurate.

13.2 Photographs supplied on our website are given for general information, and not for specific detail. If anything aspect of the information provided is of particular importance to the client we

advise that they specify this at the time of booking.

14. Questions and Complaints

14.1 We hope that you will have an enjoyable stay, however if you have any questions or complaints during your stay, please contact us as soon as possible. We regret that we may be

unable to consider complaints once the Property has been vacated.

15. General

15.1 The Contract and these Conditions are governed by English law and are subject to the exclusive jurisdiction of the English courts.

16. Taxe de Sejour Taxe de sejour will be charged at 2,3 euros per adult per night. This is charged by the local Mairie and is a compulsory tax payable by all tourists in France