About Alpes Travel

Yes, children under the age of 2 can stay for free. You can rent a travel cot for children under the age of 2 years old for 15 euros per stay. You can book your travel cot in your guest area, the link will be supplied once the booking is confirmed. (Please note that do not provide linen or blankets for travel cots)

Some of our holiday rental apartments in Chamonix do allow pets for a surcharge of 15 euros per pet per night, bookable in your online guest area. Please let us know at the time of booking so we can check if pets are allowed in the Chamonix accommodation you wish to book. The holiday property needs to be left clean of all pet hairs and damage otherwise an extra charge will be incurred from your deposit.

UNFORTUNATELY WE DO NOT ACCEPT CATS IN ANY OF OUR PROPERTIES.

Yes, you will get a 5% return client discount on direct bookings, you will be issued with a return client discount code.

Once your booking is confirmed you will receive a link to your online guest area. Here you can view all information on your property, such as what type of coffee machine the property has, where the nearest bins are etc…

Yes, booking your holiday in Chamonix directly on our website rather than on the listings like Airbnb + Booking.com can save you up to 10% on the cost of your booking.

Unless you’ve booked through Airbnb, you will be given a Carte d’Hote card on your arrival by one of our team, which will allow you to travel free on the train and buses in the Chamonix Valley. This card can also give you discount on entry into the swimming pool, on the country country ski track and various other promotions.
Carte d’Hotes are provided free of charge to all guests who stay in our holiday apartments and chalets in Chamonix on payment of the local tourist tax (taxe de sejour) which is included in the price of your holiday.
If you have booked through Airbnb, you will need to go to the Tourist Office to pick up your Carte d’Hotes as Airbnb pay the taxe de sejour direct. Just take confirmation of your booking with you.

Once your booking is confirmed you will receive a booking confirmation email with a link to your guest area, please contact us if you do not receive this email (it can sometimes go into SPAM). You will also receive an email a couple of weeks before your arrival asking you to check in online, during which you will be presented with the options for check in. You will receive a third email a couple of days before arrival with detailed instructions on how to find the property and other information that may be useful.

Depending on the property, you will either be able to ‘Self-Check In’ (SCI) using a code for a lockbox or there will be an ‘In Person Check In’ (IPCI) where we will meet you at the property at an agreed time. SCI can check in any time after 16h00 on the day of arrival and one of our representatives will come to see you once you have arrived. For IPCI, one of our team will meet you at your holiday accommodation on the afternoon of your arrival after 16.00. We ask that you let us know your approximate time of arrival in advance during the online check in either through the online check in or by email to ops@alpestravel.com and that you confirm your exact time of arrival by SMS/ Watzap to our operations team on +33749381876 when you are 30 minutes away.

IPCI after 8pm will incur a late check in fee of 50 euros which increases to 75 euros after 10pm. You can book these during the online check in process.
Early check ins are possible if the property is not booked the night before, the charge will be 50 euros. Availability of early checks in can only be confirmed 3 days before arrival, and will be bookable in your online guest area.

Check-out time is 10am. It may possible to check out later if the property is not booked, the charge will be 75 euros till 2pm or 125 euros till 10pm. If late check out is available it will be offered to you in the online check out process, but do feel free to contact us by email also.

Before checking out please ensure the following is done:

– Empty dishwasher & wash up + dry all dirty dishes
– Take bins & recycling to the nearest communal bins, you can find information on where those are in your guest area.
– Turn off all lights
– If you have a lockbox to your property, please lock the door on departure and put the keys back in the lockbox.
– If you do not have a lockbox, please leave the keys to your property on the kitchen table, as well as any beepers to the parking areas.
– If you have used the fire place please clean out the ash into the fire bucket provided.

All bed linen is included in our properties. A bath towel is included for each guest or two bath towels for our chalets or apartments in Chamonix with hot tubs.
Being mindful of our sustainability footprint, we have reduced the number of hand towels in our properties to just one hand towel per sink as well as an individually wrapped soap.
In the kitchen of our properties we provide a sponge, a small re-fillable washing up liquid bottle, a starter pack of dishwasher tablets and a spare bin bag.

You will benefit from a more flexible cancellation policy if you book direct, you can cancel free of charge up till one month before arrival.

If you have any problems during you stay please text or call our Operations Manager on +33 749 381876 or email ops@alpestravel.com for the quickest response. This line is manned from 8Am-8h30 pm. There is information in your guest area as to what to do if there is an emergency out of manned hours.

We take a security deposit in case of any damage to the property, but this is taken on the day of arrival not when you book. The security deposit will be a hold on your credit card that you used to pay for your holiday. The hold is release after your departure providing there are no issues. If you would rather we used an alternative form of payment for the security deposit please let us know.
If you have booked your Chamonix accommodation through Airbnb, the security deposit will be held by Airbnb. If the security deposit capture fails on your credit card supplied, our resort rep who will meet you at your accommodation in Chamonix will ask you to fill in a deposit form with an alternative form of payment during Check-In.