PoD PRIVACY AND COOKIES POLICY
Alpes Travel Limited understands and respects the importance of your privacy and we are committed to safeguarding your personal information. In providing our service to you, we must collect personal information from you and this policy outlines how we treat your personal data after it has been collected by any of our channels which include our website, call centre and any future digital services or channels as they evolve.
What information will we collect?
We may collect all or some of the following information relating to you or other members of your party:
· names and contact/address details including telephone number and email address;
· credit/ debit card or other payment details (including card number, cardholder name, expiry date);
· special requirements such as those relating to any disability or medical condition which may affect the chosen arrangements;
· dietary restrictions (which may disclose your religious beliefs);
You are responsible for ensuring that other members of your party are aware of the content of this Policy and consent to your acting on their behalf in all your dealings with us.
Some of the information we collect (such as about health or religion) may be considered “sensitive personal data” under the Data Protection Act 1998. We collect it to cater to your needs or act in your interest, and we are only prepared to accept sensitive personal data from you on the condition that we have your positive consent. We will seek this consent when necessary.
How will we collect this information?
We will only collect personal information from you by specifically asking for it:
· When you purchase a product or service from or through us
· When you subscribe to our newsletter
· When you register an account with us
· When you speak to any of our team
· When you complete a survey or enter a competition
What will we do with it?
(5) We may need to disclose our customer list including any personal information relating to you to a third party who acquires or attempts to acquire all or substantially all of the asset/ stock in our company or our website.
We would also like to store and use your personal details for future marketing purposes (for example, emailing you our newsletter). All details you give us in connection with your booking will be kept but we will use only names and contact details for marketing purposes unless you have indicated that you do not wish us to do so.
We have taken all reasonable steps to have appropriate security measures in place to protect your information. Outside the European Economic Area, controls on data protection may not be as wide as the legal requirements in this country. The transmission of information via the internet is never completely secure. We exclude our liability for personal data lost in transmission to the website.
What can I do?
If you do not agree to our use of the information as set out above, you should inform us as soon as possible by writing to us at Alpes Travel, firstname.lastname@example.org
In accordance with the Data Protection Act 1998, you may ask us in writing for a copy of the information we hold about you (for which we may charge an administration fee) and to correct any inaccuracies in your information. We aim to respond to you within 21 days from the date of request.
You can also choose not to provide us with some of the information we request, however as a result we may not be able to complete your arrangements.
Opt-Out Policy Subscribers can opt out of receiving further information from us at any time. You will also be given a fast and easy option of opting out on all communications.
Please note that in order for us to provide you with optimum service, we use ‘Cookies’ on our website.
What are cookies?
A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer's hard disk so that the website can remember who you are. Cookies will typically contain the name of the domain from which the cookie has come, the "lifetime" of the cookie, and a value, usually a randomly generated unique number. Two types of cookies are used on this web site - session cookies, which are temporary cookies that remain in the cookie file of your browser until you leave the site, and persistent cookies, which remain in the cookie file of your browser for much longer (though how long will depend on the lifetime of the specific cookie).
Cookies allow us to obtain information regarding users of our site which essentially helps us to provide you with a better user experience and tailor our services to your individual needs. We may collect information such as your IP address, online activity, web browser details and online activity. We will not however collect or store any of your passwords or other highly sensitive data.
Category 1: strictly necessary cookies
These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.
Category 2: performance cookies
These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.
By using our website, you agree that we can place these types of cookies on your device.
To find out more information about cookies, please visit www.allaboutcookies.org.
Please note that our website contains certain literature and hyperlinks to websites owned by third parties. This privacy statement covers websites owned and controlled by us only. Links to other websites and any information collected by these sites are not covered by this privacy statement.
To ensure that we carry out your instructions accurately, to help improve our service and in the interest of security, we may monitor and/or record: (1) your telephone calls; and (2) customer transactions and activities on our website. All recordings are and shall remain our sole property.
Updates and Changes
As our privacy statement may change due to developments in the law we encourage you to re read this from time to time so you are aware of any changes in how we gather and use your personal information. Any changes to this Policy will be either posted on our website, brochure and/or made available on request.
BOOKING CONDITIONS FOR Alpes Travel Ltd
In these Conditions “we”, “us” and “our” and the “Company” means Alpes Travel Ltd
1.1 In these Conditions: -
“we”, “us” and “our” and the “Company” means Alpes Travel Ltd
“you”, “your” and the “Client” shall mean the person(s) making the booking;
“Contract” means the contract between you and us in relation to the letting of the Property, any additional
services and any Partner services that we book for you.
“Conditions” means our standard booking terms and conditions as set out in this document.
“Partner” means any company whose services we book on y our behalf, including but not limited to, ski schools, transfer companies, ski guides, ski hire etc.
2. The Properties and Availability
2.1 Our properties are offered for holiday rental accommodation, subject to you receiving written confirmation from us in accordance with Condition 3.3 below.
2.2 The Property will be let on a flexible basis, but the company retains the right to enforce weekly Saturday to Saturday, or Sunday to Sunday, bookings during the high season.
2.3 The Property can be occupied from 4pm on the day of arrival until 10am on the day of departure.
2.4 Bookings are for holiday lettings only and will not give rise to a tenancy.
3. Reservations and Payment
3.1 Reservations may be made by email or telephone.
3.2 In order to confirm a reservation, Clients must pay 30% of the total booking price to Alpes Travel Ltd (Deposit). Payments can be made by credit/debit card via our website or by telephone.
3.3 A binding Contract exists between us and you, from the point at which we receive your deposit. In paying your deposit, you are agreeing to the terms and conditions of our Contract.
3.4 The balance of the booking price, including any additional extras or modifications, are due and pay able no later than 4 weeks prior to the start of the rental period. If full payment is not received by the due date, we reserve the right to notify the Client in writing or by email that the reservation is cancelled.
3.5 The Client will remain liable to pay the balance of the total booking price if we are unable to re-let the Property for the rental period.
3.6 Any reservations that are made within 4 weeks of the start of the rental period require full payment at the time of booking.
3.7 All prices are shown in EUROS, and will be specified at the time of booking.
4. Damage Deposit
4.1 We will ask you to provide card details on check-in as a damage deposit in order to pre-authorise a 250 euro deposit.
4.2 Deductions will be made from your credit card to cover any damage or loss to the Property and /or its contents and fixtures and fittings only with prior warning/discussion with you.
4.3 It is the client’s responsibility to ensure that the accommodation is left in an acceptable condition with rubbish removed.
5. Changes to Bookings
5.1 If you wish to make changes to your booking, please notify us in writing as soon as possible. We will endeavour to assist where possible but cannot guarantee to meet such requests/changes.
6. Cancellations by you
6.1 Please notify us as soon as possible if you wish to cancel your booking. The following cancellation charges will apply: -
Prior to payment of balance – we will refund 100% of the deposit you have paid minus a 5% cancellation fee.
After payment of balance – we will refund 80% of the total amount you have paid, only if we can successfully rel-sell the Property. This is subject to a deduction of costs incurred by us.
7. Cancellations by us
7.1 Due to circumstances beyond our control it may be necessary to cancel or alter your holiday. In such circumstances we will endeavour to offer a suitable alternative property. If this is not possible, a full refund of all monies paid will be made.
8. Force Majeure
8.1 We shall not be liable to you f or any loss, damage or injury, which is the result of adverse weather conditions, flood, riot, war, strikes or other matters beyond our control.
8.2 We shall not be liable to you f or any loss, damage or inconvenience caused to or suffered by you if the Property is destroyed or substantially damaged prior to the start of the rental period. In this situation we will endeavour (where possible) to refund to you all monies paid by you in relation to the rental period.
9. Insurance and Liability
9.1 The use of the Property, equipment and amenities is entirely at your risk and we accept no responsibility for any injury, loss or damage to you, your belongings or your vehicles.
9.2 You are strongly advised to arrange a comprehensive insurance policy to provide cover for cancellations and loss/damage to belongings/luggage. You are reminded to bring your healthcare card EHIC (previously form E111) with you.
9.3 We shall have no liability for death or personal injury unless this results from our negligence.
9.4 Subject to Condition 9.3 above, our liability to you shall not exceed the amount paid by you to us for the rental period.
10. Letting Conditions
10.1 The following terms will apply at all times during your stay at the Property:-
(a) The number of people occupying the Property must not exceed the number stated on the clients invoice unless we have provided prior written consent;
(b) The Property must be left in a clean and tidy condition and we reserve the right to make a deduction from the Damage Deposit to cover additional cleaning costs if the Property is not left in an acceptable condition;
(c) You must not act in such a way which will or may cause a nuisance or annoyance to residents of neighbouring properties;
(d) Smoking is prohibited inside the Property;
(e) No pets are permitted unless otherwise stated.
11. Partnership services
11.1 In agreeing to the use of any of our recommended partners for additional services such as, but not limited to, ski guides, ski school, ski hire, you automatically agree to the terms and conditions of that particular company.
11.2 Alpes Travel Ltd personally recommend all our chosen partners, however, we cannot be held liable for the services of our partners.
12. Special requests
12.1 We endeavour to cater for your special requirements where possible, although failure to do so will not result in the breach of contract on our part. Please be sure to notify of any special requirements at the earliest time possible.
13. Accuracy of Information
13.1 Alpes Travel Ltd endeavours to ensure that all information supplied on our website or given by word of mouth is correct and accurate.
13.2 Photographs supplied on our website are given for general information, and not for specific detail. If anything aspect of the information provided is of particular importance to the client we advise that they specify this at the time of booking.
14. Questions and Complaints
14.1 We hope that you will have an enjoyable stay, however if you have any questions or complaints during your stay, please contact us as soon as possible. We regret that we may be unable to consider complaints once the Property has been vacated.
15.1 The Contract and these Conditions are governed by English law and are subject to the exclusive jurisdiction of the English courts.
16. Taxe de Sejour
Taxe de sejour will be charged at 2,3 euros per adult per night. This is charged by the local Mairie and is a compulsory tax payable by all tourists in France.
Alpes Travel Ltd is registered in England and Wales. Company Number 5779528 and in France SIRET number 49327689300028 VAT Registration: GB 893 6207 94. T VA Registration: FR494 9327 6893 Registered Office: 20 AnchorTerrace, 3-13 Southwark Bridge Road, London SE1 9HQ